Cookie Policy
This Cookie Policy explains how LumoLetters ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website. It explains what these technologies are, why we use them, and your rights to control them.
Last Updated: January 1, 2025
1. What Are Cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used to make websites work efficiently and provide information to website owners.
We also use similar technologies such as local storage and session storage (collectively referred to as "cookies" in this policy).
2. How We Use Cookies
We use only essential cookies that are necessary for our website to function properly. These cookies enable core functionality such as:
Maintaining your login session when you access your account
Remembering your authentication status
Protecting against security threats and fraudulent activity
Enabling basic site navigation and access to secure areas
We do not use cookies for:
Tracking your browsing activity across other websites
Analytics or performance monitoring
Marketing or advertising purposes
Building user profiles or behavioral targeting
3. Cookies We Use
The table below lists the essential cookies used on our website:
| Cookie Name | Purpose | Provider | Duration |
|---|---|---|---|
| auth0 | Manages user authentication and login sessions | Auth0 (Third-party) | Session |
| auth0_compat | Ensures compatibility across different browsers for authentication | Auth0 (Third-party) | Session |
| _auth0_session | Stores encrypted user session information | Auth0 (Third-party) | 7 days |
| session_id | Maintains your browsing session on our website | LumoLetters | Session |
| csrf_token | Protects against cross-site request forgery attacks | LumoLetters | Session |
Note: "Session" cookies are temporary and are deleted when you close your browser.
4. Third-Party Cookies
Some of the cookies listed above are set by Auth0, our authentication provider. These cookies are essential for secure login functionality. Auth0's use of cookies is governed by their own privacy policy, which you can review at https://auth0.com/privacy.
We do not allow any other third-party cookies on our website.
5. Managing Cookies
Because we only use essential cookies that are necessary for our website to function, we do not provide a cookie consent banner. These cookies cannot be disabled without preventing you from using key features of our service, such as logging into your account.
However, you can control and manage cookies through your browser settings. Please note that blocking or deleting essential cookies will prevent you from logging in and accessing your LumoLetters account. For information on how to manage cookies in your browser, visit:
6. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page.
7. Contact Us
If you have any questions about our use of cookies, please contact us at:
Email: info@lumoletters.com