Privacy Policy

At LumoLetters, we are committed to protecting the privacy and confidentiality of our users. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of personal information provided to us.

1. Information Collection and Use

1.1 Types of Information Collected:

We collect the following categories of personal information:

Caregiver Information (if applicable): Contact details, including full name, email address, and phone number.

Participant Information: Full name, and optionally date of birth, as well as preferences and interests to facilitate personalized letter creation. This may also include other information volunteered by the user.

Authorization Information: Confirmation of consent from caregivers authorizing letter creation and delivery to the designated senior participant.

1.2 Purpose of Information Collection:

We use the collected information solely for the following purposes:

To create and deliver personalized letters to senior participants.

To maintain effective communication with caregivers, or other individuals who have signed up, regarding updates, program changes, and other related matters.

To enhance our services through anonymized and aggregated data analysis, used for identifying patterns, improvements, and service enhancements.

2. Information Sharing and Disclosure

2.1 Third-Party Restrictions:

We unequivocally affirm that we do not share, sell, rent, or lease your personal information to third-party entities.

2.2 Marketing Limitations:

We commit to not using your data for marketing activities beyond the scope of our provided services.

2.3 Data Storage:

We do not collect or store any sensitive personal data such as financial or medical details.

3. Data Security Measures

3.1 Secure Storage:

We utilize secure, encrypted online forms for the collection of your information.

3.2 Limited Access:

Access to the stored information is strictly limited to authorized personnel within the LumoLetters team, all of whom have been trained in data security and privacy practices.

3.3 Data Retention:

We will retain personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

4. Your Rights and Choices

4.1 Access and Correction:

You have the right to request access to, review, and correct any inaccuracies in your personal information held by us.

4.2 Withdrawal and Removal:

You can withdraw your participation from the program at any time. Upon request, we will take reasonable steps to remove and/or anonymize your personal data, subject to applicable legal requirements.

4.3 Data Portability:

You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

5. Contact Information

For any inquiries, concerns, requests for clarification, or to exercise your rights, please contact our Privacy Officer via email at info@LumoLetters.com

6. Policy Updates

This Privacy Policy is effective as of 01/01/2025. We reserve the right to modify this Privacy Policy from time to time. Any updates will be communicated to participants, and your continued use of our service will be considered as acceptance of such changes.

7. Acknowledgement of Agreement

By completing and submitting the intake form or otherwise using our services, you acknowledge that you have carefully read, fully understood, and explicitly agree to be bound by the terms and conditions outlined in this Privacy Policy.