Terms of Service
Welcome to LumoLetters. These Terms of Service ("Terms") govern your access to and use of the LumoLetters website and personalized subscription service (the "Service"). By accessing or using our Service, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree to these Terms, you may not use the Service.
Last Updated: January 1, 2025
1. Description of Service
1.1 Service Overview
LumoLetters provides a personalized subscription service. Based on the interests and preferences you provide, we use artificial intelligence technology to generate draft letter content. This AI-generated content is then reviewed and curated by our human editorial team before being physically mailed to you as a monthly letter.
1.2 Eligibility
You must be at least 18 years old to use this Service. By creating an account and using LumoLetters, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into these Terms.
1.3 Service Modifications
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
2. Account Registration & Security
You must create an account to subscribe. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Notify us immediately of any unauthorized use of your account
Not share your account credentials or access with others
You are solely responsible for any activities or actions under your account. We will not be liable for any loss or damage arising from your failure to maintain account security.
3. Subscription, Fees, and Payment
3.1 Subscription
By subscribing, you authorize LumoLetters to charge the subscription fee at the then-current rate to your chosen payment method via our third-party payment processor, Stripe. Your use of Stripe is subject to Stripe's Terms of Service, and you agree to comply with Stripe's terms when making payments.
3.2 Billing Cycle
Subscription fees are billed in advance on a monthly basis and automatically renew until you cancel. Your subscription will renew on the same calendar day each month (or the closest available date if that day does not exist in a particular month).
3.3 Price Changes
We reserve the right to change our subscription fees at any time. Any price changes will be communicated to you at least 60 days (approximately 2 months) before they take effect. If you do not agree to the price change, you may cancel your subscription before the new price takes effect. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the modified fee.
3.4 Cancellation
You may cancel your subscription at any time through your account settings or by contacting us at info@lumoletters.com. Cancellation stops future billing but does not trigger a refund for the current billing period. You will continue to receive service through the end of your current billing cycle.
3.5 Refunds
We do not provide refunds or credits for partial subscription periods, unused months, or dissatisfaction with content, except as required by law or at our sole discretion. All sales are final.
4. Delivery and Shipping
4.1 Delivery Timeframe
We aim to mail your personalized letter within 5-7 business days of the start of your billing cycle. Actual delivery times may vary depending on postal service performance and your location.
4.2 Shipping Locations
We currently ship only to addresses within the United States. We may expand to international shipping in the future.
4.3 Address Accuracy
You are responsible for providing and maintaining an accurate mailing address. We are not responsible for lost, undelivered, or returned mail due to incorrect or outdated address information. If your letter is returned due to an incorrect address, we may attempt to resend it once at no additional charge, at our discretion.
4.4 Lost or Damaged Mail
Once a letter has been delivered to the postal service, LumoLetters is not responsible for loss, damage, or delays caused by the postal service or other shipping carriers. If you do not receive your letter within 14 business days of your billing cycle, please contact us and we will work with you to resolve the issue.
5. Acceptable Use and Conduct
You agree to use the Service lawfully and not to:
Use the Service to generate or request content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
Impersonate any person or entity or provide false information
Attempt to probe, scan, or test the vulnerability of the Service or circumvent any security measures
Use automated systems (bots, scrapers) to access the Service
Use the Service to create a product or service competitive with LumoLetters
Reverse engineer, decompile, or disassemble any portion of the Service
Any violation of this section may result in the immediate suspension or termination of your account at our sole discretion, without refund.
6. Intellectual Property Rights
6.1 Our Ownership
LumoLetters retains all right, title, and interest in and to the Service, our website, technology, processes, AI systems, and all related intellectual property. This includes our letter format, design templates, branding, and the non-personalized elements of our content. Nothing in these Terms grants you any right to use LumoLetters' trademarks, logos, or other brand features.
6.2 Your Content
You retain ownership of the personal data and information you provide to us (such as your interests, preferences, and account details), subject to our use as described in our Privacy Policy.
6.3 License to You for Generated Letters
Upon your payment of all applicable fees, LumoLetters grants you a limited, worldwide, non-exclusive, non-transferable, non-sublicensable, revocable license to use the personalized letter content delivered to you solely for your personal, non-commercial purposes. You may not:
Reproduce the letters for distribution or sale
Publicly display or perform the content
Create derivative works based on the letters for commercial purposes
Use the content to train AI models or machine learning systems
This license terminates if you breach these Terms or if your subscription ends and remains unpaid.
7. Disclaimer of Warranties; AI-Generated Content
THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
7.1 AI-Generated Content Limitations
While we employ artificial intelligence technology and human curation to create your letters, the content is generated for inspirational, entertainment, and personal enrichment purposes only. AI technology can sometimes produce inaccurate, incomplete, unexpected, or contextually inappropriate content. While our human editors review all letters before sending, we strive for quality but cannot guarantee perfection.
7.2 Not Professional Advice
LUMOLETTERS CONTENT IS NOT INTENDED TO CONSTITUTE PROFESSIONAL ADVICE OF ANY KIND, INCLUDING BUT NOT LIMITED TO MEDICAL, LEGAL, FINANCIAL, THERAPEUTIC, OR MENTAL HEALTH ADVICE. YOU SHOULD NOT RELY ON THE CONTENT AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL ADVICE OR SERVICES FROM QUALIFIED PROFESSIONALS.
7.3 Service Availability
We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. We do not guarantee that letters will be delivered by any specific date or that the postal service will not experience delays.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LUMOLETTERS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING FROM:
Your use or inability to use the Service
Any content provided through the Service
Unauthorized access to or alteration of your data
Delays, errors, or interruptions in the Service
Statements or conduct of any third party on the Service
IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES YOU HAVE PAID TO US IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR $100, WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.
9. Indemnification
You agree to indemnify, defend, and hold harmless LumoLetters, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
Your use of the Service
Your violation of these Terms
Your violation of any third-party rights, including intellectual property or privacy rights
Any information or content you provide to the Service
10. Termination
You may terminate your account and subscription at any time as described in Section 3.4 (Cancellation).
We reserve the right to suspend or terminate your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:
Breach of these Terms
Fraudulent, abusive, or illegal activity
Requests by law enforcement or other government agencies
Discontinuation or material modification of the Service
Upon termination, your right to use the Service will immediately cease. You may request deletion of your data as described in our Privacy Policy. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnity, and limitations of liability.
11. Force Majeure
LumoLetters shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, postal service disruptions, or shortages of transportation, facilities, fuel, energy, labor, or materials.
12. Dispute Resolution and Arbitration
12.1 Informal Resolution
If you have a dispute with LumoLetters, you agree to first contact us at info@lumoletters.com and attempt to resolve the dispute informally. We will try to resolve the dispute in good faith.
12.2 Binding Arbitration
If we cannot resolve a dispute informally, you and LumoLetters agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in Washington State, or at another mutually agreeable location. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.
12.3 Class Action Waiver
YOU AND LUMOLETTERS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and LumoLetters agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
12.4 Opt-Out
You may opt out of this arbitration agreement by sending written notice to info@lumoletters.com within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement.
13. Governing Law and Venue
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Subject to the arbitration provisions in Section 12, any legal suit, action, or proceeding arising out of these Terms or the Service shall be instituted exclusively in the federal or state courts located in King County, Washington, and you consent to the personal jurisdiction of such courts.
14. Changes to These Terms
We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page, updating the "Last Updated" date, and, for material changes, sending notice to the email address associated with your account at least 30 days before the changes take effect.
Your continued use of the Service after such changes take effect constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service and may cancel your subscription.
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and LumoLetters regarding the Service and supersede all prior agreements and understandings.
15.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
15.3 No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by LumoLetters.
15.4 Assignment
You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign or transfer these Terms or our rights to any affiliate, subsidiary, or successor in interest without restriction and without notice to you.
15.5 Headings
The section headings in these Terms are for convenience only and have no legal or contractual effect.
16. Contact Us
If you have any questions about these Terms, please contact us at:
Email: info@lumoletters.com
For disputes subject to the informal resolution process described in Section 12.1, please include "DISPUTE" in your email subject line.