Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the LumoLetters website, subscription services, and related offerings. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Overview of Services

LumoLetters provides personalized, mailed letters designed to deliver connection, joy, and companionship. Users may subscribe to receive recurring letters created based on their preferences or the preferences of a designated recipient.

2. Eligibility

You must be at least 18 years old to create an account, subscribe to our service, or authorize participation on behalf of another individual. If you are signing up for a senior participant, you confirm that you have full legal authority to do so.

3. Subscription, Billing, and Cancellation

3.1 Subscription Billing

Subscriptions renew automatically based on the billing cycle you select (monthly, quarterly, or annually). You authorize LumoLetters to charge your chosen payment method at each renewal.

3.2 Payment Processing

Payments are securely processed through Stripe. LumoLetters does not store or handle your full payment information.

3.3 Cancellation

You may cancel at any time. Cancellations take effect at the end of the current billing cycle unless otherwise stated. Fees for delivered or in-progress letters are non-refundable.

4. User Responsibilities

4.1 Accurate Information

You agree to provide accurate, complete, and current information when creating an account or configuring a subscription.

4.2 Authorized Use

You may not use our service for unlawful, harmful, or abusive purposes. You also agree not to impersonate another person or misrepresent your relationship to a participant.

5. Intellectual Property and Content

All written content, letter materials, and creative works produced by LumoLetters remain the exclusive property of LumoLetters. Users may not reproduce, distribute, or sell these materials without express written permission.

6. Service Availability and Modifications

We may modify, suspend, or discontinue parts of the service at any time, including pricing or features. If significant changes affect your subscription, we will notify you in advance whenever possible.

7. Limitation of Liability

LumoLetters is not liable for delays, delivery issues, or circumstances outside our reasonable control, including postal service disruptions. To the fullest extent permitted by law, our total liability for any claim shall not exceed the amount paid by you in the preceding 12 months.

8. Privacy

Your use of our services is also governed by our Privacy Policy. By using LumoLetters, you consent to the collection and handling of information as described in that policy.

9. Termination

We may suspend or terminate your account if you violate these Terms or engage in misuse of the service. You may also request termination at any time.

10. Changes to These Terms

LumoLetters may update these Terms occasionally. The “effective date” will be updated above, and continued use of the service after changes are posted constitutes acceptance of the revised Terms.

11. Contact Information

For questions regarding these Terms, please contact us at info@LumoLetters.com.